FREQUENTLY ASKED QUESTIONS

No. This is the single biggest myth in concussion care, and the one I most want to bust.

The original injury is not what's keeping you stuck. Persistent Concussion Symptoms (PCS) come from downstream systems, your autonomic nervous system, your gut, your hormones, your visual/vestibular system, your cervical spine, and your psychological response, which never came back online after the initial injury. Those systems respond to the right inputs at any age and on any timeline.

We have members who recovered after 20+ years of symptoms. One of our most well-known case studies, Manon, had been suffering for 30 years when she joined and was fully recovered within a year. If you've been told it's too late, that information is outdated.

No, earlier is actually better. The same drivers that create persistent symptoms in someone 5 years out are the ones we want to address proactively in someone 5 days out. The earlier you put the framework in place, the less likely your symptoms are to become persistent. Roughly 30% of people who suffer a concussion go on to develop PCS, and the strongest predictor of NOT joining that 30% is starting the right strategies early.

If you joined yesterday and your concussion was yesterday, you're in the best possible position.

No, and in fact, this program was built for people exactly like you.

Multiple concussions don't make recovery impossible. They mean the downstream systems have been destabilized more than once, and they need the same systematic approach, just applied carefully and in the right order. We've worked with members with 2, 5, even 10+ concussions over their lifetime.

In most cases, yes, but with important caveats.

If you've had a structural brain injury (subdural hematoma, contusion, surgical intervention), the program is still appropriate for managing the persistent functional symptoms that follow, because the downstream system dysfunctions are the same. What we can't do online is replace the medical care you need for the structural component itself. Most members with severe injuries are working with a neurologist or rehab team alongside the program, and the two complement each other beautifully.

If you're not sure whether the program fits your specific case, email Nikki at nikki@concussiondoc.io and we'll talk through it before you sign up.

Because most of those treatments are targeting individual symptoms, not the SYSTEMS driving them, and they're often being done in the wrong order.

Here's what we see in roughly 98% of our members: there are inputs from all five drivers of PCS at the same time. Vestibular therapy alone won't work if your autonomic nervous system is still in full fight-or-flight. Vision therapy alone won't work if your cervical spine is unaddressed. The order of operations matters as much as the treatments themselves.

This program isn't another single therapy on top of the pile. It's the architecture that connects all of them, built around the five drivers, applied in the right sequence.

Yes. The systems driving your symptoms are the SAME systems we work on inside the program - autonomic regulation, inflammation, gut, hormones, the cervical spine, and the psychological/nervous system layer. If anything, the more boxes you tick, the more this framework matters, because chasing one symptom at a time was never going to work for you.

We have an entire community of members with long COVID, POTS, fibromyalgia, and chronic fatigue diagnoses who came in feeling like they'd been written off, and got their lives back.

Yes. The framework is the same at any age. We have plenty of teen members. If you're a parent enrolling for your child, you'll go through the program alongside them as their support person. Many of our most engaged members are parent-teen pairs.

No. Age is not a disqualifier. Your nervous system is capable of recovery and adaptation at any age. We've had members well into their 70s who fully recovered. The protocols are dosed to your individual starting point, not your birthday.

Yes. The Concussion Fix is 100% online. We have members in 30+ countries. Across Canada, the US, the UK, Ireland, Australia, New Zealand, all over Europe, South Africa, the Middle East. Wherever you are with an internet connection, you can do this.

The pricing is in US dollars. For approximate equivalents at current exchange: $299 USD is roughly $410 CAD, £235, €275, $460 AUD. (Check current rates, these shift daily.)

No, and please don't. Concussion Fix is designed to complement medical care, not replace it. We work extremely well alongside neurologists, physiatrists, vestibular therapists, vision therapists, chiropractors, naturopaths, and mental health professionals. Many of our members bring their downloadable worksheets and lab requests directly to their existing providers, and use the program to coordinate everything they're doing.

What we DO often find: members realize through the program that some of what they were being told (e.g., "avoid all exercise," "there's nothing more we can do") is outdated. We'll give you the evidence and the language to have those conversations with your team.

Not at all. The opposite, in fact, psychological dysregulation is the third-largest driver of PCS, and one of the most under-treated. That's exactly why we built in a trained licensed therapist (Melinda) as one of our three facilitators, with a dedicated mental health module and weekly access for members. We don't treat psychological symptoms as a separate problem. They're treated as part of the same nervous system that needs regulation.

Yes. The platform is designed to be as simple as humanly possible. There's a phone app for daily use, modules are short (around 15 minutes), and Nikki personally helps anyone who's having trouble getting set up. If you can open an email and click a link, you can use this.
You can email Nikki to ensure the program is appropriate for you at nikki@concussiondoc.io